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1. What does it cost to register with Creative?
There is absolutely no charge to any applicant registering with our agency. All that we ask for is an investment of your time to accurately assess where to direct your job search.
2. Can I register with other agencies?
You are entitled to register with as many agencies as you wish. Creative does not restrict you from seeking your own sources. However, it is important to keep your consultant informed of your availability. If you are not available for work, your consultant should be aware in order to keep your file up-to-date and accurate.
3. When I am on an assignment, who is my actual employer?
While on assignment you are an employee of Creative, not the company where you are working. Creative is responsible for paying your salary.
4. Who do I contact if I am sick or late?
Since Creative is your employer, it is very important to notify your consultant as well as your supervisor by phone if you are sick or running late for work.
5. Does Creative take a percentage of my hourly rate of pay?
No. The hourly rate that you are quoted by Creative is exactly what you will be paid, less the normal government deductions.
6. What if a client wants to hire me?
We are thrilled when our clients want to hire our employees. All the client
has to do is call Creative to discuss the terms and conditions of transferring you
from our payroll to theirs. If the client approaches you with a job offer please
be sure to inform the client that they should contact their representative at
Creative prior to a job offer, being extended.
7. Can I apply to the company if I'm there as a temp?
No, you cannot apply independently for a job with an assigned company. Creative is your liaison for any employment opportunities within assigned client companies.
1. How do I get paid?
You are paid on a weekly basis but always one week in arrears as we cannot pay you until we have verification of your hours worked. For your convenience, we pay directly into your bank account each Friday. Prompt payment is dependent upon payroll rules being followed by you.
2. When/How do I send in my Time Card?
You must fax your completed Time Card on the last day worked of every work week to ensure your pay is deposited in your account by the following Friday (If you work on a Saturday, then Saturday is the last day). Sunday is the first day of our week for payroll purposes. If you are not certain that your faxed Time Card went through, it is imperative to call Creative before 9:00 am Monday to verify. You may fax from the client site. In addition, you must submit the top two copies of the Time Card, signed by your supervisor, to Creative on a weekly basis. Get into the habit of doing so at the end of each week on your way home from work. Failure to mail these two copies will result in direct deposit being cancelled and your pay will be delayed.
3. How do I set up my direct deposit?
Simply mail in or drop off a personalized cheque marked "VOID" to Creative. A few days are required to set up direct deposit through the bank, therefore your first pay may not be directly deposited into your bank account. Any subsequent payments will be made into your account. If you do not have a personal chequing account, you may pick-up a form from Creative to be filled out by your financial institution and return it to Creative with confirmation of your bank details. Faxed cheques and forms will not be accepted.
4. When is payday?
Payday is every Friday. Because of the swiftness of automation and direct deposit, your pay may appear in your bank account prior to Friday. DO NOT EXPECT your pay to be there before payday. The money will be in your account on the Friday following the week in which you worked.
5. When do I qualify for statutory holiday pay?
You will qualify for statutory holiday pay when you have worked for Creative for 13 consecutive weeks prior to the holiday and you work your scheduled day immediately preceding and your scheduled day immediately following the holiday.
6. What do I do if I don't have a blank Time Card with me?
You simply call our receptionist and ask for a faxed copy of the Time Card. Or, Get Your Time Card here.
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